Help Center

Help Center

Do you ship internationally?

Yes! AINO is proud to offer free & fast shipping around the world.

Do you offer free shipping?

Yes, we do! Unlike most of our competitors, there are no minimum order values. Every order from us has free shipping!

When will I receive my order?

Please refer below to see our international shipping times:

  • USA: 2-4 Business Days
  • Europe: 2-4 Business Days
  • Rest Of The World: 2-5 Business Days

Please note that all estimated shipping times are based on normal conditions. Extreme weather conditions and high international shipping volumes might cause delays in shipping times.

Can I change or cancel my order?

Due to our fast shipping canceling and changing orders is difficult. If you need to make changes, please contact us within 3 hours, and our staff will do everything we can to cancel or adjust your order. 

How do I track my package?

After fulfilling your order our staff will send you an email with your tracking code. Due to high international shipping volumes, sending the tracking code may be delayed.  

My package arrived damaged what do I do?

If you receive a package that appears to have been tampered with or is damaged, please contact us, and our carrier will open an investigation.

Which payment methods does AINO accept?

Please refer below to see all of the payment methods accepted:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • JCB
  • Diners Club
  • Elo 
  • Shop Pay
  • QuadPay

If your preferred payment method is not listed above, please contact us and our team will find a solution!

Can I save my debit/credit card at AINO?

Yes! For fast future payments, we recommend saving your card. You can do this conveniently at the checkout. 

What is AINO's easiest/fastest payment option?

If you haven't saved your card details with us, the fastest way is to use our express checkout feature. You can checkout in a few seconds using Apple Pay, Google Pay, or PayPal Express Checkout. 

Why was my credit/debit card declined at checkout? 

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

  • The card details or payment information entered are correct. For instance, your 16 digit code is correct.

  • The 3 or 4-digit security number is correct

  • Your credit card has not expired

  • Ensure that the billing address matches the credit card or payment method used for payment

  • Ensure you have supplied a correct three or four-digit security number for the selected card or payment method

I ordered a wrong size what do I do?

Please contact our support and we will prepare an exchange for you. Our staff is committed to keeping all of our customers happy, and we will do everything we can to get you the right size. 

In order to qualify for an exchange, please make sure: 

  • Contact us within a week of receiving your order. Unfortunately, we are unable to prepare an exchange after this period. 
  • Please make sure the clothes are unworn and unwashed. 
  • Make sure that you have the original packaging. 
  • All of the exchanged items are double-checked by our warehouse for any possible defects. 
  • After shipping the products back to our warehouse, please send us a receipt or an invoice for the shipping cost. Our staff will make sure to reimburse you for the shipping fee. 
  • Our team will send you all the instructions via email for the exchange. 

If there are any questions or concerns, please contact us through email:

What if I received a damaged or defective item?

Please, contact our support and we will issue you a full refund. Details will be provided via email. 

What is your return policy?

Due to covid-19, we are unable to provide returns. Our priority is to keep all of our customers and employees safe. At this moment we are only able to quarantine  exchanged items for a two week period. Unfortunately, we don't have the capability to do this for returns. The AINO team is working hard to allow returns in the future. 

How do I make sure I get the right size?

At AINO our number one priority is to make sure all of our customers receive the correct size. We have placed an industry-leading two-step verification system to make sure you receive the desired size. Powered by AI and final confirmation from our stylists. Here is how it works: 

Most of our product pages include a button called "What's my size?".  

Once clicked our advanced AI will ask you a few questions to recommend you the best size. Please, note that our AI has only 88% accuracy. 

For higher accuracy please refer to our size charts on almost all product pages.

After you have placed your order our staff will contact you and ask your height and weight. Our experienced stylists will confirm if you ordered the correct size. We are going to save this information to our database so that we don't have to bother you with the same question every time you place an order. 

If our stylists doubt your size choice, we will contact you and ask a few additional questions. 

Is your sizing consistent across all of your products? I ordered from AINO before and the fitting was perfect. Should I just order the same size?

Yes! We have very consistent sizes across all of our products. Assuming your height and weight are the same as before, we recommend ordering the same size.